Terms of Use

Last Updated: 03/25/2025

The following terms and conditions (the "Terms of Use") govern all use of the alitasystems.com website, the reachouthub.com website and all content, services, and products available at or through the website, including, but not limited to, Alita Systems, Inc. software, (taken together, "Services"). The websites alitasystems.com or reachouthub.com (or "Website") are owned and operated by Alita Systems, Inc. ("ASI", "us", "we", or "our"). The Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, agreements (including, without limitation, Master Service Agreements or Business Associate Agreements), policies (including, without limitation, Alita Systems, Inc.'s Privacy Policy) and procedures that may be published from time to time on this Website by Alita Systems, Inc. (collectively, the "Agreement"). These Terms of Use do not modify any other agreement between you and Alita Systems.

Please read this Agreement carefully before accessing or using the Services Provided or the Website. YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT BY CLICKING THE “ACCEPT” BUTTON ASSOCIATED WITH THIS AGREEMENT OR BY ACCESSING OR OTHERWISE USING THIS WEBSITE OR SERVICES PROVIDED. If you do not agree to all the terms and conditions of this Agreement, then you may not use the Services Provided or access the Website.

1. Definitions
 - "Alita Systems" refers to Alita Systems, Inc., including its subsidiaries and affiliates.
 - "User" refers to any individual or entity or Client accessing our Services.
 - "Services" include all features, applications, and content provided by Alita Systems and covered by the Master Subscription and Services Agreement.
 - "Confidential Information" refers to any non-public information disclosed by either party.

2. User Responsibilities
 - Users must provide accurate and current information when registering for an account.
 - Users are responsible for maintaining the confidentiality of their account credentials.
 - Users agree not to misuse our Services for illegal activities, unauthorized access, or infringement of third-party rights.
 - Users must notify us immediately if they suspect unauthorized access to their account.

- Users acknowledge that Alita Systems does not provide professional advice, whether medical, legal, tax, compliance, or otherwise.

3. Data Security and Privacy
 - We implement industry-standard security measures to protect User data, including encryption and access controls.
 - Our Privacy Policy explains how we collect, use, and protect personal information.
 - Data retention policies ensure that User information is stored only as long as necessary to Services.
 - In the event of a data breach, affected users will be notified in accordance with applicable laws and any Business Associate Agreement.

4. Service Availability and Reliability
 - We strive for 99.9% uptime for the Services Provided, excluding planned maintenance and unforeseen outages.
 - Scheduled maintenance will be communicated in advance.
 - In case of a major service disruption, we will provide real-time updates and estimated resolution times.
 - Alita Systems is not liable for service interruptions beyond our reasonable control.

5. Confidentiality
 - We protect all Confidential Information and do not disclose it to third parties unless legally required.
 - Users agree to maintain confidentiality regarding proprietary information obtained through the Services.

6. Compliance with Legal and Regulatory Requirements
 - Alita Systems complies with SOC 2 Type 2 standards and other relevant regulations, such as HIPAA.
 - Users must comply with all applicable laws when using Services.
 - We reserve the right to suspend or terminate accounts that violate regulatory requirements.

7. Third-Party Vendors and Subcontractors
 - We may engage third-party service providers to enhance our Services.
 - A list of subcontractors is available upon request, detailing how they meet security and compliance standards.
 - Users consent to the involvement of such vendors in the delivery of our Services.


8. Changes to Terms
 - We reserve the right to modify these Terms at any time in our sole discretion.
 - Users will be notified of material changes via email or a prominent notice on our Website.
 - Continued use of our Services after changes are posted constitutes acceptance of the revised Agreement.

9. Refunds & Payment Terms
 - All fees are non-refundable unless otherwise specified. Subscriptions automatically renew unless canceled prior to the renewal date.
 - Users may cancel subscriptions via their account manager 30-days before the renewal date to avoid future charges.

10. Termination of Service
 - We may terminate or suspend access to Services for violations of these Terms.
 - Users may close their account at any time by contacting our support team.
 - Upon termination, data associated with the account will be deleted in accordance with our data retention policy.

11. Intellectual Property Rights

The Services and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Alita Systems, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Services for your personal use only. You may not access or use the Services, any part of the Services, or any materials available through the Services for a commercial purpose, except with written permission from Alita Systems. You must not (i) reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material contained within our Services or (ii) delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Services in breach of the Terms of Use, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made and attest to such destruction in writing. No right, title or interest in or to the Services or any content within Services is transferred to you, and all rights not expressly granted are reserved by Alita Systems. Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

12. Trademarks

Alita System’s name, logo, and all related names, logos, product and service names, designs and slogans are trademarks of Alita Systems or its affiliates or licensors. You must not use such marks without the prior written permission of Alita Systems. All other names, logos, product and service names, designs and slogans on this Services are the trademarks of their respective owners.

13. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:
• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). 
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To impersonate or attempt to impersonate Alita Systems, an Alita Systems employee, another User or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Alita Systems or Users of the Services or expose them to liability.

Additionally, you agree not to:
• Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Services, including their ability to engage in real time activities through the Services.
• Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
• Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the Services.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, the servers on which any parts of the Services are stored, or any server, computer or database connected to the Services. 
• Attack any parts of the Services via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Services.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS ALITA SYSTEMS AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ALITA SYSTEMS OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER ALITA SYSTEMS OR SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

14. Reliance on Information Posted

The information presented within or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of the Services, or by anyone who may be informed of any content available through the Services.

The Services may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Alita Systems, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Alita Systems. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

15.Changes to the Services

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material. 

16.Information About You and Your Visits to the Services

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. 

17. Linking to the Website

You may link to the Website, provided you do so in a way that is legal, consistent with the Terms of Use and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

18. Links from Alita Systems

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use for such linked websites.

19. Disclaimer of Warranties

EXCEPT AS AND TO THE EXTENT THAT ANY EXECUTED AGREEMENT(S) WITH YOU AND US, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, THE SERVICES AND WEBSITE ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE." EXCEPT AS AND TO THE EXTENT THAT OUR EXECUTED AGREEMENT(S) WITH YOU, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, ALITA SYSTEMS DOES NOT WARRANT THAT THE SERVICES AND WEBSITE WILL PERFORM AS YOU EXPECT OR WITHOUT INTERRUPTION, THAT IT WILL MEET YOUR NEEDS, BE SECURE, THAT THE CONTENT POSTED TO THE SERVICE OR THE WEBSITE WILL BE CURRENT, ACCURATE, OR FREE FROM ERRORS, VIRUSES, OTHER MALICIOUS OR HARMFUL CODE, OR OTHER DEFECTS, THAT YOUR USE OF THE SERVICES AND WEBSITE WILL NOT RESULT IN THE LOSS OF, OR DAMAGE TO, YOUR INFORMATION, THAT INFORMATION YOU POST TO THE SERVICES AND WEBSITE E CAN OR WILL BE DISPLAYED ACCURATELY, COMPLETELY OR AT ALL, OR THAT THE SERVICES AND WEBSITE WILL NOT ALTER OR DAMAGE YOUR SYSTEM. EXCEPT AS AND TO THE EXTENT THAT ALITA SYSTEMS' EXECUTED AGREEMENT(S) WITH YOU, IF ANY, MAY OTHERWISE EXPRESSLY PROVIDE, ALITA SYSTEMS HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES RELATED TO THE SERVICES AND WEBSITE, ANY FUNCTIONALITY, CONTENT OR OTHER INFORMATION MADE AVAILABLE TO YOU ON OR THROUGH THE SERVICES AND WEBSITE, AND INFORMATION THAT YOU CHOOSE TO POST TO THE SERVICES AND WEBSITE, OR ANY SYSTEM YOU MAY USE TO DO SO, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO USE THE SERVICES AND WEBSITE WITH RESPECT TO ANY INFORMATION IS YOUR SOLE RESPONSIBILITY AND THAT ANY AND ALL USES OF THE SERVICES AND WEBSITE YOU MAY MAKE ARE, AND SHALL BE, AT YOUR SOLE RISK.

20. Limitation on Liability

IN NO EVENT WILL ALITA SYSTEMS, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY SERVICESS LINKED TO IT, ANY CONTENT WITHIN THE SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

21. Indemnification

You agree to defend, indemnify and hold harmless Alita Systems, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Services, including, but not limited to, any use of the Services’ content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Services.

22. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS, THE SERVICES OR THE CONTENT MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

23. Waiver and Severability

No waiver of liability by Alita Systems of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Alita Systems to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

24. Governing Law & Dispute Resolution
 - These Terms shall be governed by and construed in accordance with the laws of Oklahoma, USA, without regard to its conflict of law principles.
 - Any disputes arising from these Terms of Use shall be resolved through binding arbitration in Tulsa, Oklahoma, per the rules of the American Arbitration Association.



25. Force Majeure
 - Alita Systems shall not be liable for failure to perform due to circumstances beyond reasonable control, including acts of God, internet failures, cyber incidents, or government actions.

26. Contact Information
For questions about these Terms of Use, please contact us at:
Email: support@alitasystems.com