Communicator is where the Alita Platform began — a secure, two-way messaging engine that reaches caregivers, clients, recruits, and staff, then turns every conversation into a launchpad for the work that needs to happen next.
Every message originates from a toll-free number provisioned to your tenant, and every conversation is read and managed inside the Alita Platform — not on an employee's phone. When staff change, the number, the history, and the relationship stay with you.
That means continuity, oversight, and compliance by default: complete conversation records, no personal-device liability, and messaging that scales as an organizational capability instead of a stack of individual phones.
Getting busy caregivers and clients to actually respond is the hard part — and the whole game. Every feature in Communicator is a lesson learned about what moves the response rate, built into the product on purpose.
Forms arrive already populated with what we know. Less effort means far more people finish.
Each message carries the recipient's own name, visit, and action link — not broadcast noise.
Timezone-aware scheduling reaches people when they'll actually look — not at 6am their time.
Retries nudge non-responders on your schedule — and stop the instant someone replies.
Keyword replies and one-tap links let people act inside the conversation, not somewhere else.
It's a conversation, not a notification. The thread stays open for whatever comes next.
It begins as simple two-way SMS. But once you're in a thread with a client, caregiver, recruit, or team, the full platform is one tap away.
Send in English; it arrives in the recipient's language. They reply in theirs; you read it in yours. Embedded, two-way, automatic — no interpreter, no delay, no separate app. The feature that turns a message you couldn't send into a conversation you can.
Send a document — or receive a photo, video, or PDF straight from the field.
Link to a data-equipped form, pre-filled with what you already know.
Drop an Alita-built survey into the thread and collect structured responses.
Launch a HIPAA-compliant video visit — no client install. See it →
Move off SMS into a PIN-protected, HIPAA-secured session.
Know delivery status for every message — one recipient or a thousand.
Tag, pin, archive, and search by conversation or contact.
Every thread lives in the platform on your number — never a staffer's cell.
A managed, reusable campaign targets the right people from live data, personalizes every message, and chases the non-responders — until they act.
Draw recipients from curated Groups, or from an Integration — a live query against your operational data or warehouse. Text, email, or both.
Merge fields inject each recipient's own data and their own action links. Every message is bespoke, never generic.
One-time or recurring, by day and time, timezone-aware to each contact. Estimate the send cost before it goes.
Retry intervals nudge non-responders — and stop the moment someone replies. Keyword replies trigger auto-responses.
Because the audience comes from a query with per-person attributes, each message carries that person's own data — and their own unique action link. This is what turns messaging from broadcast into programmatic operations.
Names, visit lists, and record values pulled straight into each message.
Each recipient's own EVV correction, timecard, form, or media request.
Communicator includes its own survey and custom form builder. No separate survey vendor, no separate forms tool.
Design the survey or digitized form, attach it to a chat or a campaign, and collect structured responses at scale.
Each contact carries the attributes messaging needs — channel preference, state, timezone, and membership in one or more Groups.
The Integrations that target your campaigns are the same connectivity layer that powers Automation Studio. The action links you send connect to Time & Tasks, Forms, and Virtual Visits. Communication isn't a silo bolted onto your operations — it's a step inside them, on the same data and governance as the rest of the Alita Platform.
See how the platform fits together →Bring a real outreach problem — a compliance chase, a recruiting push, an EVV correction request — and we'll build it in front of you.
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