Article 1: Data Collection and Use
Alita Systems collects personal information through its software platform and other interfaces, including patient demographic and medical history, remote patient monitoring data, and healthcare intervention reports.
The company uses personal information to optimize its services, provide updates, support, maintenance, and for statistical purposes to evaluate and improve service features.
Article 2: Data Protection and Privacy
The statement details the company's commitment to safeguarding the confidentiality, integrity, and accessibility of personal health information (PHI) in compliance with applicable laws such as HIPAA & HITRUST in the U.S.
Security measures include SSL technology, secure server environments, firewalls, and employee education on data protection.
Article 3: Data Sharing and Disclosure
Alita Systems does not sell or rent personal information to third parties. Information may be shared with service providers for task performance on Alita Systems' behalf and with law enforcement or government agencies when required by law or to comply with legal processes.
The company also emphasizes that any third-party services integrated with its platform may have their own privacy policies, for which Alita Systems is not responsible.
Article 4: Data Retention and Deletion
Personal information is retained as necessary for service provision, legal compliance, dispute resolution, or as explicitly communicated at the time of collection.
After applicable retention periods, Alita Systems ensures that personal information cannot be reconstructed or read, adhering to the safeguards mentioned in their policy.
Article 5: Data Residency and Access
Customer data is hosted in the customer's country of residence, with support services being provided throughout North America.
Article 6: General Web Interaction
For interactions through the Alita Systems website, the company uses personal information to improve user experience, send marketing communications, manage accounts, and comply with legal requirements.
Article 7: Consent and Communication Preferences
Alita Systems allows for the withdrawal of consent for data collection and usage through email communications. Users can unsubscribe from promotional emails following instructions in the communications they receive.